Audio

At Carolina Counseling Services (CCS), transparency isn’t just a word we throw around, it’s the foundation of how we operate. We believe that trust is built through open, honest, and direct communication, we are committed to keeping our contractors informed, empowered, and supported every step of the way.

No Guesswork, Just Clarity

Navigating the world of private practice can sometimes feel overwhelming, especially when it comes to dealing with insurance companies, billing issues, and administrative changes. That’s why at CCS, we make it a priority to be upfront about everything. Whether it’s changes in insurance processes, payment timelines, or claim denials, you’ll always have access to real-time information so you’re never left in the dark.

Full Access to EOB Logs and Reimbursements

Ever wonder what the insurance company actually paid for your services? No need to. We disclose Explanation of Benefits (EOB) logs and keep you updated on any changes with reimbursements, whether that is an insurance rate increase or even errors made by the insurance companies. We believe that you should never have to chase down information or wonder if we are being honest about something that directly affects your income, that’s our job. By ensuring you have full transparency regarding your payments, you can focus on what matters most, your clients.

Honest Conversations, Always

At CCS, we don’t sugarcoat things or hide information. If there’s an issue, a delay, or an update that impacts you, you’ll hear it from us first. Whether it’s a challenge we’re facing as an organization or an opportunity for growth, we believe in having open, direct, and solution-focused conversations with our contractors.

The Place to Be for Providers Who Value Transparency

If you’re tired of being left in the dark and want to work with a team that values honesty, CCS is the place to be. We strive to create an environment where contractors feel informed, valued, and supported. Because at the end of the day, transparency isn’t just about sharing information, it’s about respect, trust, and building a partnership that truly works.

Want to learn more about joining a team that puts honesty first? Email us at Applicants@carolinacounselingservices.com we look forward to hearing from you!

 

Ebone L. Rocker, LCMHCS, is one of the Owners and Vice Presidents of Carolina Counseling Services. She is a Licensed Clinical Mental Health Counselor Supervisor in the State of North Carolina.